1. Definitions

Traveler: Any individual who enters into an agreement for Tailored Japan services provided by WATABI LLC.

"Customers" refers to individuals, corporations, or organizations who have applied to use the Service according to procedures prescribed by us, after agreeing to these Terms of Service and Privacy Policy (collectively referred to as "these Terms"), and who have been approved by us to use the Service.
Trip: The entire travel experience in Japan requested and arranged for the Traveler.
Service Provider: Local facilities, guides, transportation companies, accommodations, or other third-party partners that provide services during the Trip.

2. Trip Inquiries

The minimum trip value is USD 28,000. Inquiries below this amount may be declined.
WATABI LLC reserves the right to decline any inquiry deemed impractical or unfeasible.
All estimates and proposals are non-binding and subject to change until the Trip is formally confirmed.
Quotes are primarily displayed in Japanese Yen (JPY); any other currency conversions are for reference only. All estimates are valid for 15 days from the date of issuance.

3. Last-Minute Inquiries

Inquiries made within 30 days of the Trip start date may be subject to additional rush fees.
In such cases, full payment may be required at the time of confirmation.

4. Trip Confirmation

Bookings More Than 30 Days Prior to Departure:
A 25% non-refundable deposit of the total Trip cost is required to confirm the booking.
Certain services may require a deposit exceeding 25%, depending on supplier conditions.
Once the deposit is paid, cancellation terms apply and the deposit is non-refundable.

Bookings Within 30 Days of Departure:
Trips confirmed within 30 days of the start date require full payment at the time of confirmation.

5. Payment Terms

Payments must be made in USD (United States Dollars) in accordance with the official invoice issued by WATABI LLC.
JPY to USD conversion is calculated using the same-day exchange rate of Sumitomo Mitsui Banking Corporation.
Accepted payment methods are bank transfer or credit card.
All bank transfer fees are the responsibility of the Traveler.
Full payment must be completed no later than 30 days prior to the Trip start date.
Failure to complete payment may result in Trip cancellation.

6. Changes During the Trip

Any additional services requested during the Trip must be paid within one week after the Trip ends, or by the specified deadline.
Payment for additional services is accepted by credit card only.
No refunds will be issued for missed services or cancellations caused by the Traveler’s own negligence or error.

7. Cancellation Policy

29–15 days before departure: 30% of the total Trip cost.
14–7 days before departure: 50% of the total Trip cost.
6 days before departure / No-shows: 100% non-refundable.

Notes:
If a Service Provider enforces stricter cancellation terms, those terms shall prevail.
Specialized experiences, airline tickets, and train reservations may be 100% non-refundable upon booking.
Cancellations made after arrival in Japan are non-refundable unless explicitly stated otherwise.

8. Trip Postponement

After deposit payment: the deposit may be applied as a credit toward a new Trip date within one year.
After full payment: the paid amount will be held as a credit for one year.
If no new Trip is confirmed within the validity period, the booking will be treated as canceled.
Postponement credits may only be used for a Trip that includes at least one original Traveler.

9. Confidentiality & Non-Solicitation

All itineraries, proposals, estimates, and related materials provided by Tailored Japan are confidential and may not be shared with third parties.
Travelers and agents are strictly prohibited from directly soliciting or contracting Service Providers introduced by Tailored Japan.

10. Limitation of Liability

Arranging appropriate travel insurance is the sole responsibility of the Traveler.
WATABI LLC shall not be held responsible for issues arising from immigration denial, visa matters, or other actions attributable to the Traveler.
WATABI LLC will provide information regarding potential risks associated with activities, food allergies, and religious restrictions; however, it has no duty to warn.
All decisions regarding participation or consumption are made at the Traveler’s own responsibility.
WATABI LLC shall not be liable for the acts, omissions, or operations of Service Providers.
No refunds will be issued for delays, changes, or cancellations caused by force majeure events, including but not limited to natural disasters, war, or civil unrest.
By participating in the Trip, the Traveler agrees not to hold WATABI LLC liable for any injury, loss, damage,or expense incurred during the Trip.

11. Website Terms

All content, images, and materials on the WATABI LLC website are the intellectual property of WATABI LLC and are protected by copyright laws.
Content, pricing, and information are subject to change without prior notice.
Travelers are encouraged to review the most up-to-date information regularly.
Privacy practices are outlined in the Privacy Policy available on the website.

12. Personal Information

12.1 Definition of Personal Information
Personal Information means information relating to an individual that can identify a specific customer, including but not limited to name, address, telephone number, email address, and other descriptions.
This also includes information that cannot by itself identify a specific individual but can be easily matched with other information to identify the customer.

12.2 Purpose of Use of Personal Information
Personal Information shall be used only to the extent necessary to:
Verification of customer identity and provision of services.
Provision of information regarding cultural experience programs and related partner services.
Operation and management of the Service.
Acceptance of campaigns, surveys, and related communications.
Ensuring safe operation of the Service.
Responding to inquiries and requests.
Sending important notices regarding changes to WATABI LLC’s terms and policies.
Other purposes incidental to those listed above.

Notes:
If Personal Information is not provided accurately, certain services may not be available.
Personal Information voluntarily provided to third parties is managed under those entities’ privacy policies.

12.3 Management of Personal Information
WATABI LLC will not disclose Personal Information to third parties without consent, except when permitted by law.
Appropriate security measures are implemented to prevent unauthorized access, loss, or leakage.
Internal management systems and regular audits are maintained.
Outsourced contractors are supervised under strict security standards.
All applicable laws and regulations are observed.

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Japan.
Any disputes shall be subject to the exclusive jurisdiction of the Tokyo District Court or Tokyo Summary Court.

14. Business Hours and After-Hours Handling

Business hours are Monday to Friday, 9:00 a.m. to 6:00 p.m. (JST), excluding weekends, national holidays, and year-end/New Year holidays.
Communications received outside business hours shall be deemed received on the next business day.

15. Contact & Responsible Travel Manager

WATABI LLC
2F TK Ikedayama Building 5-22-33 Higashi-Gotanda, Shinagawa-ku
Tokyo 141-0022, Japan
CEO Azusa Ihara
contact@watabi.co.jp